AGB

Terms of Service

Introduction to our Terms of Service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms of Service, which together with our Privacy Policy govern The Tea Makers LTD's relationship with you in relation to this website. If you disagree with any part of these Terms of Service, please do not use our website.

Company Information

Business Name: The Tea Makers Ltd.,

Phone Number: 01322 284923

General Enquiry email address: sales@theteamakers.co.uk

Registered Business Address: The Tea Makers Ltd., 6 Applegarth Drive, Questor, Dartford DA1 1JD

Acceptance of Terms

By using this site and ordering with us, customers agree to the terms outlined in the Terms of Service.

Current Promotions

The Tea Makers of London £250 Gift Voucher Giveaway – Terms & Conditions

1. Eligibility

Open to UK residents aged 18+.
Existing mailing list subscribers are not eligible.
Employees of The Tea Makers of London and their families are excluded.

2. How to Enter

Sign up for our mailing list to enter.
One entry per person. No purchase is necessary.

3. Prize & Draw

A £250 gift voucher to spend at The Tea Makers of London.
One winner is randomly selected every six months.
The prize is non-transferable and cannot be exchanged for cash.

4. Winner Notification

The winner will be contacted via email.
If no response is received within 7 days, a new winner will be drawn.

5. Data & Privacy

By entering, you agree to receive marketing emails from The Tea Makers of London.
You can unsubscribe anytime via the link in our emails.
Your data is handled per our Privacy Policy.

6. General Terms

The Tea Makers of London may modify or cancel this giveaway at any time.
This giveaway is not sponsored, endorsed, or administered by Meta (Facebook/Instagram).

For questions, contact sales@theteamakers.co.uk.

1. Eligibility

All Terms of Service listed are governed by and under the jurisdiction of England & Wales.

2. Products & Services

2:1 Product Descriptions

We are not liable for minor discrepancies between the images displayed on the website and the items received. Please note that tea is a natural product, and that some variation in appearance will occur.

We are not liable for any perceived discrepancy between the text description and the customer experience. These are guidelines for customer usage.

2:2 Availability

Products may become unavailable without notice. Arrival of stock may be delayed due to external factors, such as but not limited to disruption to major shipping routes or natural disasters in tea-producing regions.

3. Cancellation Policy

Customers have the right to cancel a service and are entitled to a 14-day cooling off period from the point of ordering.

For all cancellations, customers should contact us at the earliest convenience via email with their order details to confirm cancellation.

If an order has been dispatched, customers must return the order to us at their own cost. See Section 10: Returns and Refund Policy.

4. Dispatch

Typically, we dispatch orders within 1-2 working days after the order is placed. This is a typical timeframe and not a guarantee. Dispatch times may be longer during busy periods.

We aim to dispatch orders as soon as possible. We dispatch orders Monday-Friday. We do not dispatch orders on weekends or UK Bank Holidays.

Any orders placed after 2pm Friday will be fulfilled and dispatched early the following working week (excluding bank holidays).

Dispatch time is not calculated in the delivery time.

5. Pricing and Payment

5:1 Pricing Policy

The prices of our products and services may be subject to change without notice. Any change to pricing is effective immediately. Previous contracts are not affected by these changes.

5:2 Accepted Payment Methods

We accept all major debit/credit cards.

We accept Third-Party Payment applications such as but not limited to, PayPal, ApplePay and Google Pay.

Any issues regarding payment method need to be directed to the debit/credit card provider or the third-party payment provider.

5:3 Saving Payment details

Payment details may be saved by ShopPay, the third-party payment application managed by our website host, Shopify. We do not have access to payment details saved under this method and we cannot amend them.

ShopPay may remember or use your details if it has been used on another website hosted by Shopify.

5:4 Currency

All pricing for services and products on theteamakers.co.uk is done in £GBP. Prices shown in other currencies are based on exchange rates.

All transactions on the website www.theteamakers.co.uk are processed in £GBP.

Invoices can be provided upon request. Please note, invoices are generated in the currency displayed at checkout and cannot be amended.

5:5 Billing Information

We require that all customers’ billing information be up-to-date and accurate. We cannot change the billing information. It is the responsibility of the customer to ensure that these details are accurate.

If customers are using ShopPay, billing address details must be updated there. We cannot amend these details on a customer’s behalf.

5:6 Taxes and Fees

For UK customers:

Tea is VAT free in the UK. We charge 20% VAT on all tea accessories. This is included in the price of the items.

For International Customers:

International customers are not charged UK VAT on any products.

International customers may pay taxes and customs charges set by the destination country. Please see Section 8: Shipping and Delivery for more information.

6. Over the phone orders

Any transactions carried out over the phone are subject to the following Terms and Conditions.

As an e-Commerce vendor, we are legally required to take the following customer details.

Customer Name
Contact Number
Email Address
Shipping Address
Billing Address

We will create a customer account on our database for any phone orders. No order can be completed without the creation of a customer account and the provision of these details.

To protect our business from fraudulent transactions, we have a payment threshold on all card payments taken over the phone.

First-time individual customers have a maximum over the phone payment limit of £50.
Existing individual customers have maximum over the phone payment limit of £150

We can also send email invoices for orders placed over the phone which have no payment limit.

7. Collection in Person

Customers may choose to select the 'Collection in Person' option when placing the order directly via our website. An email notification will be sent to the customer’s registered email address when the parcel is ready to be collected, that will include the address and opening hours. When the customer arrives to collect, they are required to use the buzzer and someone will hand over the parcel at the door. Customer is required to present either a form of ID or order confirmation at the time of collection.

Customers are not permitted to enter The Tea Makers of London – Production & Fulfilment facility. This facility is not operated as a retail outlet, therefore entry to the building is strictly prohibited.

8. Discounts and Promotions

8:1 Discount Policy

We reserve the sole right to enforce our discount policy to ensure all customers receive consistency and fairness.

We reserve the right to modify our discount policy without notice.

Unless explicitly stated otherwise, only one discount can be applied per order. Discounts cannot be combined with any other promotions, offers or discount codes within the same transaction.

Discounts may include, but are not limited to

15% off for Newsletter Subscribers
Subscribe and Save discounts
Promotional codes
Sitewide sales

Offer specific terms and conditions apply (e.g. limited to one use, expiry date etc). Please see the specific discount or promotion for more information.

If multiple discounts are available, the customer may choose which single discount they wish to apply to their purchase. Please note that if multiple discounts are entered, the POS system will default to the most recent discount and reject all others.

Discounts cannot be used to purchase gift cards.

Discounts do not apply to shipping costs, taxes or any other fees.

8:2 Free Shipping policy:

Free Shipping is offered for orders that meet our minimum threshold. The order must be equal to this value or greater than to qualify for free shipping. Any amount under the stated value will not qualify, regardless of the monetary amount the order value is short by.

The order value includes the following

· value of the items in the order

· any discounts applied*

The order value does not include shipping costs

* Please note that if the application of a discount code brings the order value below the stated threshold it no longer qualifies for free shipping. Customers may elect to increase the value of their order by either (a) removal of the discount code (b) the addition of items to increase the value of their order.

We reserve the right to modify our free shipping threshold. Any modifications are effective immediately to all orders and the new cost will be updated on our website.

We reserve the right to terminate our free shipping, effective immediately.

8.3 Free Shipping Promotions:

We may offer free shipping promotions on orders below the standard free shipping threshold. These promotions will be clearly advertised and subject to their own T&Cs.

Please note that Free Delivery promotional offers only apply to Standard (Royal Mail) delivery for UK customers. If any other delivery method (DPD Tracked, DPD Next Day, DPD Saturday) is selected with this promotional offer it will not apply and we will dispatch with Royal Mail Standard.

We do not offer free delivery for orders outside of the UK.

9. Shipping Policy

9:1 UK Shipping

Method	Cost	Courier	Transit time
Standard	£3.50, free for orders over £40	Royal Mail	2-5 days, tracked
DPD Tracked	£6.50, free for orders over £100	DPD	1-3 days, tracked
Next Working Day (Orders placed before 2pm)	£9.95	DPD	1 day
Saturday (Orders placed before 2pm)	£15.00	DPD	1 day

All listed delivery times are subject to placing your order before 2pm Monday-Friday. Orders placed after 2pm Friday and orders placed over the weekend will be dispatched the following working week.

We do not dispatch on weekends or UK bank holidays.

The delivery times listed are from point of fulfilment and dispatch from our warehouse. These times are not guarantees. We are not liable for any delays caused by external factors.

It is the sole responsibility of the customer to ensure that the shipping option selected meets their requirements and to check our Delivery Information before placing an order.

We are not responsible if an order does not arrive in time for the customer’s intended purposes.

In the event that an order does not arrive in time for the customer’s intended purposes, and they no longer require the products ordered, our standard Refund Policy applies should they wish to return the items.

9:2 Overseas Shipping (EU)

Method	Cost	Courier	Transit Time
Standard/Economy International	From £5.50	Royal Mail/ National postal service of destination country	3-7 days, up to 21, not tracked
Tracked	From £15.95	Fedex/UPS	3-5 days, up to 8, Tracked

It is the sole responsibility of the customer to ensure that the shipping option selected meets their requirements and to check our Delivery Information before placing an order.

Postage costs are determined by the weight of the parcel, the destination and the shipping method selected.

Postage costs are agreed as part of our contract with our chosen couriers and are non-negotiable on an individual basis.

9:3 Overseas Shipping (Non-EU)

Method	Cost	Courier	Transit Time
Standard/Economy International	From £4	Royal Mail/ National post service of destination country	8-15, up to 30, not tracked
USA Tracked	From £15	UPS	2-3 days, up to 7, tracked
Rest of World Tracked	From £18.95	UPS	1-5 days, tracked

It is the sole responsibility of the customer to ensure that the shipping option selected meets their requirements and to check our Delivery Information before placing an order.

Postage costs are determined by the weight of the parcel, the destination and the shipping method selected.

Postage costs are agreed as part of our contract with our chosen couriers and are non-negotiable on an individual basis.

9:4 Charges and Costs for Overseas Customers

By placing an order with us, customers accept full responsibility for any import duties, taxes and charges set by the destination country and the courier. We do not calculate these costs prior to shipping. These costs are not included in your Order value or Shipping Fees.

Customers accept sole responsibility for the payment of import duties, taxes and charges. Customers bear responsibility to correspond with relevant parties (selected courier or customs) in the event an item is held at customs and to provide any requested information.

Any refusal to pay import duties, taxes and charges may result in orders being (a) returned to us or (b) lost in transit.

In the event of (a) we will issue a partial refund for the cost of the items in the order. Shipping costs will not be refunded.

In the event of (b), no refund will be processed.

Refusing to pay customs charges may be considered as a violation of the Terms of Service.

9:5 Incorrect or Incomplete Shipping address

It is the sole responsibility of the customer to ensure that the provided shipping address is correct.

We cannot guarantee delivery if any details are incorrect or incomplete. This includes but is not limited to use of an old address where the customer no longer resides, missing flat number, missing house number, missing road name, incorrect postcode etc.

We are not liable for any failed delivery or loss of goods in these instances.

Failure to provide a correct and complete shipping address may result in a) the order being returned to us b) the order being lost in transit/accepted by another household

In the event of a) the order is returned to us, we will process a partial refund. Shipping costs will not be refunded. We may offer to resend orders on a case-by-case basis (UK only). In these circumstances, new shipping costs will apply and will need to be paid before we reship.

In the event of b) a refund will not be issued. We are unable to reclaim or recall these orders.

9:6 Use of Temporary Accommodation as shipping address

We ask that customers do not place orders addressed to properties where the receiver is resident for less than 3 working days.

This includes but is not limited to hotels, rental properties or student residences.

We are not responsible for any failed deliveries due to external delays to shipping. If the order is unable to reach you, you may not receive a refund unless the order is returned to sender.

9:7 Pick-Up/Collection Points

If customers would like to utilise a collection point as an alternative to having the order delivered directly to their shipping address, they must request this directly with their courier once the order has been dispatched. This is not a service we offer on our website.

It is the sole responsibility of the customer to collect their order. Any failure to collect an order from a post office or collection point may result in the order being returned to us. In this event, shipping costs will not be refunded.

Do not provide a Post Office or Collection Point as a Shipping address. We are not responsible for any failed delivery or loss of goods in these instances.

10. Returns and Refund Policy

10:1 Refund Policy

Items may be returned within 30 days of receipt.

Consumables (tea) must be unopened. Non-consumables must be in their original packaging. Any items returned to us that do not meet these requirements will not be refunded and will not be returned to the customer.

Original shipping costs are not eligible for refund.

Order Number and invoice must be included with the return for identification purposes. If these details are not provided, this can result in a) a delay in processing a refund b) no refund being issued if we are ultimately unable to identify the order/customer.

We ask that customers notify us via email when making returns.

All refunds will be refunded to the original payment method.

Please note that we are not liable for any returned items that are lost or damaged in transit.

10:2 Return Process

Package all items for return in a sealed box and address to:

The Tea Makers Ltd.,

6 Applegarth Drive

Questor

Dartford

DA1 1JD

The cost of post and packaging is non-reimbursable and will be borne by the customer.

Upon arrival at our Tea Hub, please allow minimum 3-4 working days for the refund to be processed. Delays may occur in busier periods.

For logistical reasons, we are not able to accept returns from overseas. We ask that customers are certain of the items before completing their purchase.

10:3 Faulty or Incorrect Items

In the event a customer receives a faulty or incorrect item, they must contact us as soon as possible via email at sales@theteamakers.co.uk and provide photo evidence of the faulty or incorrect item and the invoice. We are unable to proceed with claims that do not provide photo evidence.

Any claims of faulty items made 6 months after receipt are not eligible for refund or replacement.

The term ‘incorrect’ only applies to instances when a customer receives an item which does not conform to their order/invoice. This does not include items which conform to the order but do not meet the customer’s intended purpose.

10:4 Exchanges

We are not able to offer exchanges. Customers may return items in accordance with the above Returns Policy to receive a refund, then place a separate order as part of two distinct transactions.

We do not offer gift exchange. Any products given as gifts may be returned by the recipient in accordance with our Refund Policy, but any refund will be processed to the original payment method, and the buyer will subsequently be notified of the refund.

We do not offer online store credit for Returns.

11. Subscriptions

We offer a Subscribe and Save program. Customers may select this option on the product page.

We offer a 10% discount on all subscription orders.

Discount codes cannot be applied to Subscribe and Save orders, in accordance with our Discount Policy. See Section 8.

Subscriptions can only be created by the customer directly on our website. It is the responsibility of the customer to select goods and services which are suitable for their needs.

We cannot set up a subscription on a customer’s behalf, we can only amend or cancel them.

Customers are provided with information that they are signing up for a recurring order on the product page and the checkout page on our website.

After the creation of a subscription, customers will be sent an automatic email notifying them of the fact that they have signed up to a recurring order on the date the order is placed. A subsequent automatic reminder email will be sent out 5 days before any recurring order.

Customers can view, amend or cancel their subscriptions at any time on our website, or they can contact us at sales@theteamakers.co.uk.

Cancellation of a subscription will prevent any further recurring orders. It will not cancel any orders that have already been placed, for which a customer has received a confirmation email.

To cancel an order, please contact us at sales@theteamakers.co.uk with your Order details. Any order which has already been dispatched, we are unable to recall, and will be subject to our standard Returns Policy.

12. Loyalty Programme

Our Loyalty Programme is available to all customers (excluding trade clients) and is automatically activated when you create an account.

Tea Credits:
- Get 3% back in Tea Credit, awarded for every purchase made on our website.
- Get 5% back in Tea Credit for all Subscription Orders redeemable against future subscription orders or other purchases.
Credit Validity:
All Tea Credits are valid for 6 months only.
Manage Your Credits:
Tea Credits are visible in your account under “My Subscriptions and Credits.” You can toggle the option to automatically apply your credits to your next subscription order. All available credits are also displayed at checkout, where you can choose to redeem them.
Program Changes:
We reserve the right to modify or terminate our Loyalty Programme at any time. Any amendments take effect immediately upon publication.
Referral Scheme:
Share your unique referral link, found in your Customer Portal or displayed at checkout, with friends, family, and colleagues. When someone uses your link and places their first order of over £35, they will receive £10 off, and you’ll earn £10 in Tea Credits as a reward, which can be used for future purchases.
As these are credits rather than discount codes, they can be used in conjunction with promotional campaigns.
Referrals are applicable to both subscription and one-time purchase first orders.

13. Gift Cards

Gift cards can be purchased on our website. These are digital gift vouchers, and no physical item will be sent. We do not offer physical gift cards.

We offer Gift Cards in the following increments

£10 £25 £50 £100

Discount codes cannot be used to purchase a gift card. Customers will be charged the full cost of the card that they have selected. The amount paid is equal to the card balance.

Customers can redeem the value of a gift card by entering its unique code at checkout when making a purchase. This code is not case sensitive.

A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping. You can view and manage the status of each gift card in your account.

When a gift card is redeemed, the checkout displays one of the following options:

If the balance available on the gift card is greater than or equal to the order total, then you can complete order.

If the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.

Please note our gift cards are valid for 24 months from the date of purchase.

14. Intellectual Property

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms of Service.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Our Products may not be resold without our express permission.

15. Limitation of Liability

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

All ingredients are listed on the packaging of the product.

Certain teas may include ingredients that are unsuitable for individuals with certain health conditions. We highlight all major allergens/ingredients which may cause health concerns, but we are unable to highlight every single possible ingredient that may cause health concerns for the individual.

We recommend checking with a medical practitioner if you have any concerns.

Content on this website may reference the health benefits associated with tea. We are not medical health professionals, and we do not prescribe any of our products to treat specific health conditions or ailments. Our products are not intended to be used as replacements for medical care or treatment.

16. User accounts

Customers must provide accurate and up-to-date information to create an account.

Email addresses used for accounts must be up-to-date and spelled correctly. This is the sole responsibility of the customer. Failure to comply may result in customers being unable to access email correspondence from us.

We ask that customers do not set up multiple accounts.

17. Third-Party Links

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

18. Dispute Resolution

Our use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

19. Termination of accounts

We reserve the right to terminate or suspend the customer's access to our store for any reason without notice, including but not limited to:

Violation of the Terms of Service
Abusive and/or profane language used on our website or in any correspondence
Behaviour we deem harassing and inappropriate
Behaviour we perceive as suspicious or fraudulent

Termination includes but is not limited to:

Deletion of customer account
Deletion of all loyalty points
Refusal of service effective immediately
Refusal of service under an alternative account
Email address being blocked
Being blocked on social media accounts

20. Changes to terms

We reserve the right to modify the Terms of Service at any time, without notice.

All amendments are effective from the date of upload.

21. Contact us

For any questions about our Terms of Service, please contact us at sales@theteamakers.co.uk

Updated: 20/10/2025